Our Lifetime Warranty
1. Coverage
Stone Shield warrants that the Product, when properly installed and maintained, will perform as intended for the lifetime of the floor surface. This Warranty covers defects in materials and workmanship that result in the failure of the Product to adhere to the floor surface, crack, peel, or wear prematurely, under normal usage and conditions.
2. Exclusions
This Warranty does not cover damage or failure resulting from:
a. Improper installation or application of the Product.
b. Failure to follow the recommended maintenance procedures.
c. Accidental damage, abuse, misuse, negligence, or natural disasters.
d. Use of harsh chemicals or solvents not approved for the Product.
e. Alterations or repairs performed by unauthorized parties.
f. Normal wear and tear or cosmetic changes in appearance.
3. Claim Process
In the event that a defect covered by this Warranty is discovered, Purchaser must promptly notify Stone Shield in writing at the address provided below. The claim must include a detailed description of the defect, along with supporting documentation such as photographs. Company reserves the right to inspect and evaluate the claimed defect before making any warranty decisions.
4. Remedies
If a valid claim is determined, Company will, at its discretion, either repair or replace the defective portion of the floor coating. If the same Product is not available, Stone Shield may provide a suitable substitute of equal or greater value. The cost of labor and any additional materials necessary for the repair or replacement will be the responsibility of Stone Shield.
5. Limitations
This Warranty is non-transferable and applies only to the original Purchaser. Any additional warranties or guarantees offered by third-party contractors or distributors are not covered by this Warranty. Stone Shield shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the Product.
6. Governing Law
This Warranty shall be governed by and construed in accordance with the laws of the jurisdiction in which Stone Shield operates.
7. Contact Information
Purchaser can contact Company regarding any warranty claims or inquiries at:
[Stone Shield]
[285 Cline Valley Place
Canton, GA 31114]
[404-267-1351]